Google Play’s Customer Support Is Pathetically Low Tech

I’ve found Google Play’s Customer Support and general experience frustrating and sub-par since the moment I ordered my Nexus 7 – my initial order had my billing address (a PO Box) as the shipping address – a physical impossibility – yet refused to let me cancel the order, claiming that seconds later was already too late to cancel.  I got it sorted eventually, but was left with a bad taste in my mouth before I’d even received my device.  Now I’ve discovered that the device is faulty – I was already concerned that it was starting to suffer from the infamous screen lifting issue, but recently tried to use the 3.5mm stereo jack only to discover that the resultant audio was mono – and that swapping to a different cable, or even headphones, made no difference.  I had a great experience returning a faulty mSD card to Amazon recently and hoped Google might offer something similar – but instead was presented with no option but to give them a call – something I would find shocking from even a small online retailer, let alone a global technology leader like Google. (゚Д ゚ )



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